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Terms for salons

Version 1.1 · Last updated 31 October 2026

These terms apply when a salon uses ZalonFlow. Please read them before you start your trial. They are written for businesses; ZalonFlow is not offered to consumers.

1. Who we are

ZalonFlow is a service of NFlow Solutions, a sole proprietorship (eenmanszaak) registered with the Netherlands Chamber of Commerce (KVK) under number 73838306, VAT number NL002463537B15, Gretha Hofstralaan 64, 3136 LS Vlaardingen, the Netherlands (“we”, “us”). Contact: support@zalonflow.nl.

“You” or “the salon” means the business that opens a ZalonFlow account. “Customers” are the people who book with the salon.

2. When these terms apply

These terms, together with the data processing agreement, form the agreement between you and us. Your own general terms do not apply to ZalonFlow. If a part of these terms is not valid, the rest still applies.

3. Account and free trial

  • You get a free trial of 30 days. No payment details are needed to start. When you open your account, you accept these terms and the data processing agreement.
  • To keep using ZalonFlow after the trial, choose a plan and add a payment method in the admin. If you do not, the trial ends: your booking page stops taking new bookings, and we keep your data for 90 days so you can still continue or export it.
  • You make sure the details of your business are correct and keep them up to date.
  • You decide who in your salon gets a sign-in, and you keep sign-in links and devices safe. You are responsible for what happens under your account.

4. Plans, prices and payment

  • The plans and prices are shown on zalonflow.nl and in the admin. All prices are excluding 21% VAT (BTW). Salons in another EU country with a VAT number are invoiced under the reverse-charge rule.
  • You pay per month or per year, in advance. Payment runs through Stripe, by credit or debit card, SEPA Direct Debit or iDEAL (which sets up a SEPA Direct Debit).
  • Add-ons, such as WhatsApp messages, are charged at the price shown in the admin before you switch them on.
  • We can change prices with at least 30 days' notice by email. A new price applies from your next billing period. If you do not agree, you can cancel before it takes effect.

5. Online payments from your customers

  • Online and QR payments from your customers go to your own Stripe account, under Stripe's own terms. We never hold your money.
  • For each online or QR payment we charge a platform fee (currently €0.20). When you refund a payment, the platform fee is returned too.
  • Stripe charges its own payment fees. Those are set by Stripe and are not returned by us on a refund.

6. Late payment

If a subscription payment fails, Stripe tries again and we email you. If the invoice is still unpaid 14 days after the due date, your booking page stops taking new bookings. You can still sign in to pay and to export your data. If the invoice stays unpaid for 90 more days, we may end the agreement as described in section 8.

7. Free setup

We set up your booking system for free: treatments, prices, schedules, rooms and your booking page, based on the details you send us. Please check the result before you start taking bookings; you stay responsible for your prices and texts. A salon website is not part of the free setup and is built only after you accept a separate quote.

8. Term and cancellation

  • Monthly plan: no minimum term. You can cancel at any time in the admin or by email. The cancellation takes effect at the end of the month you already paid for.
  • Yearly plan: runs for one year and is renewed for another year unless you cancel before the renewal date. Amounts already paid for the current year are not refunded when you cancel. If we end the agreement for our own reasons (not because of a breach or late payment), or you cancel because you do not accept a price or terms change, we refund the unused part of the prepaid period.
  • We may end the agreement with 30 days' notice, or at once if you seriously break these terms, use ZalonFlow for something unlawful, or do not pay as described in section 6.
  • After the agreement ends, you can export your data for 90 days. After that we delete or anonymise it, except records that must be kept by law, such as bookkeeping records (7 years).

9. Your responsibilities

  • Use ZalonFlow lawfully and only for your own salon.
  • You decide your treatments, prices, payment and cancellation rules, and you are responsible for your relationship with your customers.
  • Give your customers your own terms and privacy notice. ZalonFlow provides a starting text; you must check it and adapt it to your salon.
  • Store health information about a customer (for example pregnancy or an injury) only with the customer's explicit consent, and only what the treatment needs. Do not store other sensitive information.
  • Switch on WhatsApp messages only for people who agreed to receive them. ZalonFlow sends a WhatsApp message only when that agreement is recorded.
  • You are responsible for your own tax, bookkeeping and cash register obligations. ZalonFlow helps with receipts, invoices and the daily close, but it is not a certified cash register system and does not give tax advice.
  • Do not try to access other salons' data, overload or test the security of the service without our written permission.

10. Your data

The data you and your customers put into ZalonFlow belongs to you. You are the controller of your customers' and staff's personal data; we process it for you under the data processing agreement, which you accept when you open your account. You can export your data at any time.

11. Availability and support

  • We do our best to keep ZalonFlow available and working, but we cannot guarantee that it is always available or free of errors. It depends on internet connections and on providers such as Cloudflare, Supabase, Stripe and Resend.
  • We announce planned maintenance in the admin when we can.
  • Support is by email in Thai, English or Dutch, on Dutch working days.
  • We keep improving ZalonFlow and may change features. We will not remove a main feature of your paid plan during a period you already paid for without telling you in advance.

12. Liability

  • Our total liability is limited to the subscription fees you paid us in the 12 months before the event that caused the damage.
  • We are not liable for indirect damage, such as lost profit, lost income, missed bookings or damage to reputation.
  • We are not liable for problems caused by events beyond our control, including outages of internet, hosting or payment providers.
  • These limits do not apply to damage caused by our intent or deliberate recklessness.
  • You must report damage to us in writing as soon as possible and no later than 12 months after you discovered it.

13. Intellectual property

ZalonFlow, its software and design remain ours. You get the right to use ZalonFlow for your salon while the agreement runs. Your logo, photos and texts remain yours; you give us the right to use them to provide the service, for example on your booking page.

14. Changes to these terms

We may change these terms. We tell you about changes by email at least 30 days before they take effect. If you do not agree, you can cancel before that date.

15. Law and disputes

Dutch law applies. We first try to solve a disagreement together. If that does not work, the court in Rotterdam decides. These terms are also published in Dutch and Thai; if the versions differ, the English text applies.

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